Refund policy

REFUND POLICY

At Gunner Products, we want you to shop with confidence, knowing that your satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward refund policy. 

Refunds: 

  •  Refunds are issued for the original purchase amount.
  • Refunds will be processed within 5-7 business days of receiving the returned item(s).
  • Refunds will be issued to the original payment method used for the purchase
  • No refunds issued to grips that have been altered from the original configuration

How to Request a Refund:

To request a refund, please contact our customer service team with your order number and details of the item(s) you wish to return.

We will provide you with further instructions on how to proceed with your refund. Please note that shipping costs associated with the original purchase are non-refundable unless the item received is defective or incorrect. 

Return & Exchange Policy                            

At Gunner Products, we are committed to ensuring your satisfaction with every purchase.   

Returns:  

  • Damaged Items must be returned within 30 days of the purchase date.  

  • Returned items must be in their original condition. Also, the returns require photos or videos as proof of damage. 

  • Refunds are processed through the dispute resolution process and may be issued as either a full refund or a replacement. (Depending on the interpretation) 

  • It is always recommended to check the specific details of the return and exchange policy on the website for the latest information 

  • We reserve the right to refuse returns that do not meet the above-mentioned criteria. 

Exchanges:  

  • Exchanges are available for items of the same value. If the items are purchased during promotions, incorrect addresses, or buyer's remorse, they aren't eligible for return or exchange.  

  • Requests for exchanges must be made within 30 days of the purchase date. 

  • Exchange items must be in their original condition.  

How to Initiate a Return or Exchange 

To initiate a return or exchange, please contact our customer service team with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions on how to proceed.  

Please note that shipping costs associated with returns or exchanges are the responsibility of the customer unless the item received is defective or incorrect.  

We appreciate your understanding and cooperation with our return and exchange policy. Your satisfaction is our priority, and we strive to make your shopping experience with Gunner Products enjoyable and stress-free. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.